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Abstract |
A preliminary study revealed a need to develop a method for sustainable and user focused visitor management with a high degree of user participation, suitable for both small and high volume destinations. The Council for the WHS West Norwegian Fjords is the project owner, while management is under the Nærøyfjord world heritage park. Active partners are the municipalities, the travel industry, and local associations. (Lykkja and Knagenhjelm, 2014). The goal is to find a balance between preservation of important sites and giving visitors a rewarding experience, while at the same time supporting economic development. Achieving this goal will make it easier for the custodians to report to UNESCO, and to maintain the site in a sustainable manner. Research to be carried out includes customer analysis, the customer journey, local value creation and usage stress limits. We collaborate with other research projects conducted in the region. |
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