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	Record
	Author	Melville, S.J.,
	Title	Visitor Satisfaction Surveys and the Development of Access Standards for National Nature Reserves in England			Type
	Year	2006	Publication	Exploring the Nature of Management	Abbreviated Journal
	Volume	MMV 3 - Proceedings	Issue		Pages	64-71
	Keywords	MMV3, Qualitative monitoring, work planning, access standards, visitor satisfaction
	Abstract	It is estimated that National Nature Reserves in England receive around 15 million visitors each year, and this number is increasing. Since the mid 1990s English Nature has undertaken a series of visitor satisfaction surveys on a number of the National Nature Reserves in England. The purpose of the initial studies was to establish the visitors’ understanding of National Nature Reserves and what it was that those visitors wanted by way of facilities to improve the experience of their visit. The results of the surveys influenced the development of ‘access standards’ for use in work planning and financial resource allocation across the suite of 160 National Nature Reserves managed by English Nature. Following major investment between 2002-2004, a further round of visitor satisfaction surveys has been completed and this paper discusses the results of these and the implications for future access improvement funding and works.
	Call Number	ILEN @ m.sokopp @ 600			Serial	2424
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