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  Author Title Year Publication Volume Pages Links
Bergsma, M. Customer Journey Mapping for Nature organizations; implications and applicability 2018 Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK MMV 9 - Proceedings 190-191 details   pdf url
Kadijk, H., Bergsma, M. The Dutch and German Waddencoast: Similar but different. An entrepreneurial context 2016 Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK MMV 8 - Proceedings 199-200 details   pdf url
Bergsma, M., Kadijk, H. Tourism Markers for National Parks – The Case of the Netherlands 2016 Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK MMV 8 - Proceedings 72-73 details   pdf url
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