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Author (up) Griffin, T.; Moore, S.A.; Darcy, S.; Crilley, G.,
Title Developing a national approach to visitor data collection, management and use for protected areas: thoughts from Australian research and practice Type
Year 2008 Publication Management for Protection and Sustainable Development Abbreviated Journal
Volume MMV 4 - Proceedings Issue Pages 305-309
Keywords MMV4, Benchmarking, national approach, performance indicators, protected area management, visitor data
Abstract Information on visitor numbers, activities, expectations and satisfaction is vital for protected areas managers on two counts: to assist in the provision of the services and facilities that visitors need and want; and to determine if managers have been efficient and effective in meeting these demands. This paper builds on a recently completed national study in Australia of visitor data collection and usage, and the future visitor data needs, of protected area management agencies. Australia is a federation of states and provides a challenging backdrop for developing a national approach as most responsibilities for protected areas rest with the states rather than the national government. Thus, the success of such an approach rests on cooperation rather than an overarching national regulatory responsibility. The study found that all protected area agencies collected visitor data, however, their approaches were highly variable in what was measured, how the measurements were applied and how data were managed and used. This variability was problematic because it becomes very difficult to determine issues of general importance for protected area management or to benchmark performance across areas. Based on these findings and knowledge of the institutional settings for protected area management in Australia, this paper poses some ideas for progressing a national approach for standardising the measures and measurement of key variables so that comparisons and benchmarking become possible and reliable. Core and supplementary visitor data variables can be identified, with the former being of national interest and hence requiring collection and storage under national coordination and guidance. Implementing such an approach will require working creatively and collaboratively within the current institutional settings.
Call Number ILEN @ m.sokopp @ 1024 Serial 2633
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Author (up) Moore, S.A.,
Title Frameworks for what? Australian experiences and developments in strategic frameworks for visitor management Type
Year 2010 Publication Recreation, tourism and nature in a changing world Abbreviated Journal
Volume MMV 5 - Proceedings Issue Pages 166-167
Keywords MMV5, management effectiveness, planning framework, recreation opportunity spectrum, visitor monitoring
Abstract
Call Number ILEN @ m.sokopp @ 30 Serial 2751
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Author (up) Moore, S.A.,
Title What is the place of democracy in recreation ecology? Type
Year 2008 Publication Management for Protection and Sustainable Development Abbreviated Journal
Volume MMV 4 - Proceedings Issue Pages 57-61
Keywords MMV4, democracy, practical wisdom, public, recreation ecology, visitors
Abstract What should be monitored and who decides has been debated for as long as recreation ecology has been with us. The early work on planning frameworks advocates consulting with visitors to determine what conditions are important to them and then derive resource and social indicators from this information. Any associated standards are then similarly set with visitors’ input. At the same time, recreation ecologists have selected indicators that allow measurement and predictions regarding the relationships between resource and social conditions and levels of visitor use. Where are we now regarding these choices? A democratic perspective would argue that visitors should have significant influence on indicator selection and the standards that might accompany them. But what role does this leave for scientists and institutionally derived scientific knowledge in recreation ecology? In this paper I argue that we are morally and societally bound to embrace a democratic approach to recreation ecology with scientists and managers working with visitors, and others with a vested interest in protected areas, to develop ‘practical wisdom’ that can be evoked as a central tenet of recreation ecology.
Call Number ILEN @ m.sokopp @ 904 Serial 2574
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Author (up) Taplin, R., Rodger, K., Moore, S.A.
Title The Multi-dimensional Components of Visitor Loyalty to Protected Areas Type
Year 2016 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK Abbreviated Journal
Volume MMV 8 - Proceedings Issue Pages 354-356
Keywords MMV8
Abstract Visitor loyalty is important for protected areas not only for the revenue received from entrance fees and other charges but also for political support for their continued existence (Rodger et al., 2015, Weaver & Lawton, 2011). For this reason extensive research reported in the literature examines not only visitor loyalty but also the factors (such as service quality and visitor satisfaction) that may increase visitor loyalty (Moore et al. 2015). This paper adds to our understanding of loyalty as a complex construct. Factor analysis is used to demonstrate the multidimensional nature of loyalty and to explore these different dimensions. Implications for loyalty research are discussed.
Call Number Serial 3971
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Author (up) Tonge, J.; Moore, S.A.; Beckley, L.; Ryan, M.,
Title “Everybody’s happy” – place attachment and visitors to the Ningaloo Reef, north-western Australia Type
Year 2010 Publication Recreation, tourism and nature in a changing world Abbreviated Journal
Volume MMV 5 - Proceedings Issue Pages 149-150
Keywords MMV5, place attachment, Ningaloo Marine Park, photo-elicitation, emotional motivation
Abstract
Call Number ILEN @ m.sokopp @ 162 Serial 2743
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