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Author Burns, R.C.; Graefe, A.R.,
Title Segmentation of Outdoor Recreationists: A Comparison of Recreationists’ Perceptions of Importance and Satisfaction Across Activities Type (up)
Year 2002 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas Abbreviated Journal
Volume MMV 1 - Proceedings Issue Pages 122-128
Keywords MMV1
Abstract The purpose of this study was to explore levels of importance and satisfaction with various attributes of customer service among selected segments of outdoor recreationists. The study also examined the nature of the relationships between satisfaction attributes and overall satisfaction. These relationships were tested for four dimensions of satisfaction (facilities, services, information, and recreation experience), across three water-based user groups (ramp users, campers, and day users). This study builds on previous customer satisfaction research conducted by both consumer behavior specialists and recreation researchers. In congruence with previous research on customer satisfaction, many of the constructs associated with quality in a recreation environment are intangible, elusive, and extremely difficult to measure. Study results showed that there are significant differences between different segments of users in reported levels of importance and satisfaction with various aspects of a recreational visit, but the nature of the relationships between the various domains and overall satisfaction varies little across the user segments.
Call Number ILEN @ m.sokopp @ 450 Serial 2288
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Author Li, C.-L.; Zinn, H.C.; Chick, G.E.; Graefe, A.R.; Absher, J.D.,
Title Hofstede’s Measure of Cultural Values in a National Forest Recreation Context Type (up)
Year 2004 Publication Policies, Methods and Tools for Visitor Management Abbreviated Journal
Volume MMV 2 - Proceedings Issue Pages 149-154
Keywords MMV2
Abstract Hofstede’s measure of cultural values is one of the most widely used among international management and marketing scholars. However, there is no research that employed Hofstede’s measure in a National Forest recreation context. This study examined the validity and reliability of Hofstede’s cultural measure from an ethnically diverse sample in a National Forest recreation context. We used confirmatory factor analysis, exploratory factor analysis, correlations, one-way analysis of variance, and multiple regression to test Hofstede’s measure of cultural values. The results suggested that seven items, two items from Hofstede’s original Power Distance dimension, one item from the Individualism dimension, two items from the Masculinity dimension, and two items from the Uncertainty Avoidance dimension, best represent the measure of cultural values in a National Forest recreation context. Discussion of the results and future research were suggested.
Call Number ILEN @ m.sokopp @ 391 Serial 2403
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Author Absher, J.D.; Graefe, A.R.; Burns, R.C.,
Title Monitoring Public Reactions to the U.S. Forest Service Recreation Fee Program Type (up)
Year 2006 Publication Exploring the Nature of Management Abbreviated Journal
Volume MMV 3 - Proceedings Issue Pages 50-51
Keywords MMV3, Forest recreation, fees, public perceptions, monitoring, evaluation
Abstract
Call Number ILEN @ m.sokopp @ 586 Serial 2417
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Author Burns, R.C.; Graefe, A.R.,
Title Outdoor Recreationists in Oregon and Washington: A Comparison of Recreationists’ Perceptions of Experience Satisfaction Across Two US Pacific Northwest States Type (up)
Year 2006 Publication Exploring the Nature of Management Abbreviated Journal
Volume MMV 3 - Proceedings Issue Pages 52-53
Keywords MMV3, Recreation satisfaction, visitor monitoring, visitor segmentation
Abstract
Call Number ILEN @ m.sokopp @ 588 Serial 2418
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Author Li, C.-L.; Zinn, H.C.; Chick, G.E.; Absher, J.D.; Graefe, A.R.,
Title Segmentation of Visitors’ Cross-Cultural Values in Forest Recreation Type (up)
Year 2006 Publication Exploring the Nature of Management Abbreviated Journal
Volume MMV 3 - Proceedings Issue Pages 331-335
Keywords MMV3, Segmentation, cross-cultural values, ethnicity, Hofstede, Inglehart, Kahle, Postmodern values, forest recreation
Abstract
Call Number ILEN @ m.sokopp @ 748 Serial 2497
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Author Absher, J.D.; Graefe, A.R.; Kyle, G.T.,
Title A reassessment of the encounter – norm – crowding relationship for reservoir-based recreation Type (up)
Year 2008 Publication Management for Protection and Sustainable Development Abbreviated Journal
Volume MMV 4 - Proceedings Issue Pages 101-101
Keywords MMV4, Carrying capacity, recreational capacity management, reservoir-based recreation
Abstract It is generally accepted that recreation capacity decisions rely heavily on an evaluative component, especially those related to crowding. However, there are many unresolved issues in measurement and recreational capacity management arising from such an approach (e.g., Vaske & Donnelley, 2002; Manning, et al., 1999). This paper reviews the research that supports a normative approach and analyzes data from seven reservoirs in the US (California, Arizona, Nevada and Texas; n= 4,682). For each lake similar preference, expectation, and evaluative measurements were obtained. The seven lakes serve a variety of boating interests including daily launch (trailer access), marina slip, and rental boating. For this analysis we compare expectations-based norms and differences in evaluative standards and effect size indicators that are appropriate to boating recreation on these lakes. Separately we also address type of access, craft, and setting specific crowding indicators (e.g. at launch site, on open water). Crowding is measured using the now standard 9-point scale (Vaske & Shelby, 2008). Analyses rely on simple comparative tests: t-test, effect size and ANOVA. Overall, the results show that for reservoir boating there is evidence for a generalized encounter-norm relationship and further demonstrate that self reports of crowding are useful to gauge variation attributable to particular uses and settings. The paper concludes with implications for further development of the notion of carrying capacity and its reliance on crowding measures as robust social indicators useful to boating management decisions
Call Number ILEN @ m.sokopp @ 930 Serial 2587
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