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Author (up) Absher, J.; English, D.; Burns, R., pdf  url
isbn  openurl
  Title Customer service metrics as a basis for segmentation of forest recreationists Type
  Year 2010 Publication Recreation, tourism and nature in a changing world Abbreviated Journal  
  Volume MMV 5 - Proceedings Issue Pages 61-62  
  Keywords MMV5, customer service, forest recreation management, visitor segmentation  
  Abstract  
  Call Number ILEN @ m.sokopp @ 264 Serial 2706  
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Author (up) Absher, J.D.; Graefe, A.R.; Burns, R.C., pdf  url
isbn  openurl
  Title Monitoring Public Reactions to the U.S. Forest Service Recreation Fee Program Type
  Year 2006 Publication Exploring the Nature of Management Abbreviated Journal  
  Volume MMV 3 - Proceedings Issue Pages 50-51  
  Keywords MMV3, Forest recreation, fees, public perceptions, monitoring, evaluation  
  Abstract  
  Call Number ILEN @ m.sokopp @ 586 Serial 2417  
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Author (up) Andrew, R.; Burns, R.; Hentz, A.; Schwarzmann, D., pdf  url
openurl 
  Title Monitoring remote aquatic protected area use with remote methods during a pandemic: Innovation as necessity Type
  Year 2021 Publication The 10th MMV Conference: Managing outdoor recreation experiences in the Anthropocene – Resources, markets, innovations Abbreviated Journal  
  Volume MINA fagrapport Issue Pages 238-239  
  Keywords MMV10  
  Abstract Monitoring outdoor recreation and use in remote aquatic areas presents challenges beyond traditional sampling and methodologies. A diversity of entry points and mechanisms, coupled with diffuse pathways to enter such areas makes assessment of use especially sensitive to bias and limitations of methods.Also, the unique attributes of protected areas make use assessment and monitoring an inherently customizable problem.To address these challenges, an iterative process that incorporates local expert knowledge to prioritize methods that balance accuracy and efficiency is preferred.One such process, called NMS-COUNT (Burns et al. 2020) has been developed to address use monitoring at National Marine Sanctuaries within the United States.This process seeks to apply a standardized assessment of potential methods through extensive literature review (Andrew et al. 2021) and expert panel feedback to arrive at a customized formula of methods suitable for context-specific protected areas.This method was applied to two pilot study sites using data from 2019-2020 in Grays Reef National Marine Sanctuary and Florida Keys National Marine Sanctuary in the southeastern U.S. During the development phase of the process, mixed methods were prioritized, including the use of in-person surveys and counting. As the design phase progressed and was ready for implementation, the COVID-19 pandemic emerged as an even greater challenge to human use sampling and monitoring.  
  Call Number Serial 4307  
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Author (up) Arnberger, A.; Eder, R.; Allex, B.; Sterl, P.; Burns, R.C., pdf  url
isbn  openurl
  Title Exploring relationships between visitor motives, satisfaction, recreation quality and attitudes towards protected area management in the Gesaeuse National Park, Austria Type
  Year 2010 Publication Recreation, tourism and nature in a changing world Abbreviated Journal  
  Volume MMV 5 - Proceedings Issue Pages 63-64  
  Keywords MMV5, attitudes, motives, National Park, visitor survey  
  Abstract  
  Call Number ILEN @ m.sokopp @ 80 Serial 2707  
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Author (up) Burns, R., pdf  url
doi  isbn
openurl 
  Title A comparison of 5 western US Wild and Scenic River users: Trip characteristics, opinions and satisfaction levels Type
  Year 2012 Publication The 6th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Outdoor Recreation in Change – Current Knowledge and Future Challenges Abbreviated Journal NULL  
  Volume MMV 6 - Proceedings Issue NULL Pages 296-297  
  Keywords MMV6  
  Abstract NULL  
  Call Number ILEN @ m.sokopp @ 505 Serial 2949  
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Author (up) Burns, R.; Andrew, R.; Schwarzmann, D.; Moreira, J., pdf  url
openurl 
  Title Estimating marine sanctuary public use: Preliminary results from a US National Ma-rine Sanctuaries pilot project Type
  Year 2021 Publication The 10th MMV Conference: Managing outdoor recreation experiences in the Anthropocene – Resources, markets, innovations Abbreviated Journal  
  Volume MINA fagrapport Issue Pages 234-235  
  Keywords MMV10  
  Abstract The U.S. contains over 172,481 square miles of underwater parks designated as National Marine Sanctuaries (NMS).They serve as a bridge to nat-ural resource exploration, education, recreation, tourism, and offer many other ecosystem services for both U.S. citizens and foreign visitors alike.Visitors to these areas number in the mil-lions each year and account for significant eco-nomic production within, and adjacent to, these areas as well. Despite the popularity and im-portance of these areas on the whole, a knowledge gap exists with respect to visitor use and monitoring in areas of specific aquatic orien-tation.Visitor use can be profoundly productive in terms of economic activity. Therefore, the National Marine Sanctuary System is critical in supporting vast production of economic activity each year.With their unique resources, National Marine Sanctuaries attract large numbers of visi-tors every year and may serve as primary eco-nomic drivers for surrounding communities. However, specific visitor use counting and moni-toring methods are not standardized or properly applicable to specific marine sanctuary sites.A better understanding of visitor use patterns and motivations at specific marine sanctuary sites would increase the capacity for economic growth and sustainability of valuable ecosystem services in these areas. Marine sanctuaries and parks inherently have porous borders, and multiple access points may make counting as a means to arrive at visitation estimates a challenging ap-proach.The National Marine Sanctuaries Visitor Counting Process (NMS-COUNT) offers an iterative framework to address this knowledge gap while involving key stakeholders throughout the pro-cess.In this way, communication among manag-ers and researchers is incorporated to help de-velop and implement the most efficient method-ology for a particular aquatic area.  
  Call Number Serial 4305  
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Author (up) Burns, R.; Graefe, A.; Absher, J.D., pdf  url
isbn  openurl
  Title Segmenting US Forest recreationists: river users, front country users and wilderness users Type
  Year 2010 Publication Recreation, tourism and nature in a changing world Abbreviated Journal  
  Volume MMV 5 - Proceedings Issue Pages 65-66  
  Keywords MMV5, forest recreation, segmentation, outdoor recreation management  
  Abstract  
  Call Number ILEN @ m.sokopp @ 78 Serial 2708  
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Author (up) Burns, R.; Graefe, A.; English, D., pdf  url
isbn  openurl
  Title Visitor measuring and monitoring challenges on remote national forests: The case of Alaska, USA Type
  Year 2008 Publication Management for Protection and Sustainable Development Abbreviated Journal  
  Volume MMV 4 - Proceedings Issue Pages 134-134  
  Keywords MMV4, Alaska, recreation use, national forests, visitor monitoring  
  Abstract The purpose of this project was to identify and evaluate the set of issues associated with recreation use studies measuring and monitoring in Region 10 of the USDA Forest Service (Alaska), and more specifically within the Chugach and Tongass National Forests. The unique environment and conditions of Alaska have long posed significant challenges to recreation monitoring efforts, and several previous efforts have been undertaken to address this topic, both internally (Reed, 2003) and externally (Stynes, 2006). The US Forest Service uses the National Visitor Use Monitoring (NVUM) protocol to measure and monitor visitor use on all of its national forests. In 2000, an initial attempt to measure visitor use on the Tongass National Forest was conducted. Only 138 of 165 planned sampling days were completed, resulting in a completion rate of 84 percent (USDA 2001). This was the lowest achievement rate among all regions, which averaged 95 percent overall. An in depth review suggested that weather was not a factor and that the low accomplishment rate was attributable to personnel and strategic problems experienced by the sample districts. Approximately 12 interviews were conducted, along with a review of literature focusing on this issue. A series of approximately 20—25 recommendations were made to managers as a result of the review and interviews. It is intended that the results of this review will ultimately aid in customizing the survey protocol and instruments for the National Visitor Use Monitoring (NVUM) and related recreation use monitoring studies in this region.  
  Call Number ILEN @ m.sokopp @ 946 Serial 2594  
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Author (up) Burns, R.C. pdf  url
openurl 
  Title Use of various of data in decision making: A transportation case study in Seattle, Washington, USA Type
  Year 2018 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK Abbreviated Journal  
  Volume MMV 9 - Proceedings Issue Pages 269-270  
  Keywords MMV9  
  Abstract Access to outdoor recreation settings can be defined and operationalized in many different ways, including access through transportation methods that enable people to visit recreation areas. This roundtable discussion paper focuses on understanding residents’ preferences for a potential transportation method from a major urban setting (the Seattle-Metro area) to the western, more accessible fringes of the Mount Baker-Snoqualmie National Forest (MBS), in the US state of Washington. The study involved a series of quantitative studies, focusing on MBS users and non-users.  
  Call Number Serial 4129  
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Author (up) Burns, R.C.; Moreira, J. pdf  url
openurl 
  Title Development of a systematic visitor monitoring program for Brazil Parks and Protected Areas Type
  Year 2018 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK Abbreviated Journal  
  Volume MMV 9 - Proceedings Issue Pages 413-414  
  Keywords MMV9  
  Abstract The purpose of this study was to define the visitor profile of the Brazilian Amazon Basin using data from two different locations: The Tapajós National Forest and Anavilhanas National Park. This study also investigated satisfaction, perceptions of the number of other visitors, and methods of arriving at the protected areas.  
  Call Number Serial 4179  
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Author (up) Burns, R.C., English, D. pdf  url
openurl 
  Title Testing the use of wild game cameras for US Forest Service recreational visitor monitoring in Oregon/Washington, USA Type
  Year 2016 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK Abbreviated Journal  
  Volume MMV 8 - Proceedings Issue Pages 245-247  
  Keywords MMV8  
  Abstract In 2015 a university research groupbegan developing new methods for data collection using wildlife cameras (game cameras) for short-term (7-day) and long-term (year-round) data collection at pre-selected recreation sites. The pilot study is in support of the US Forest Service (Region 6) National Visitor Use Monitoring Program (NVUM) program. NVUM has been the sole method of understanding visitor use within the US Forest Service since 2000. The USFS NVUM program manager selected 13 sites across Region 6 for the pilot study. Game camera methodology includes 16 short-term data collection sites scheduled for data collection at various times throughout the FY 2016 (four sites per Forest). These are a selection of low use sites and the goal is to continue to collect better quality data, reduce potential safety concerns, and at a reduced financial cost. Long-term data collection involves deploying cameras for year-round data collection.These is a selection of Permanent Traffic Counter sites where other monitoring methods pneumatic and infrared counters) are not appropriate for long-term monitoring due to factors such as geography (e.g. destruction by snow-plows) and limitations of the units (e.g. failure of some infrared counters to register high use counts).For both short-term and long-term sites, cameras can be used to collect valuable data pertaining to trail use (group size, overnight or day use, length of stay, etc.) and vehicle use (vehicles counts entering/exiting the Forest, vehicle type, etc.). Accordingly, we sought to a) Determine appropriate interval settings for cameras based on site type (i.e. necessary frequency of the recording of images to capture use of trails, roads) and b) Gather more information to contribute to the protocol in development for short-term (7-day) and long-term sites.  
  Call Number Serial 3936  
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Author (up) Burns, R.C.; Graefe, A.R., pdf  url
isbn  openurl
  Title Outdoor Recreationists in Oregon and Washington: A Comparison of Recreationists’ Perceptions of Experience Satisfaction Across Two US Pacific Northwest States Type
  Year 2006 Publication Exploring the Nature of Management Abbreviated Journal  
  Volume MMV 3 - Proceedings Issue Pages 52-53  
  Keywords MMV3, Recreation satisfaction, visitor monitoring, visitor segmentation  
  Abstract  
  Call Number ILEN @ m.sokopp @ 588 Serial 2418  
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Author (up) Burns, R.C.; Graefe, A.R., pdf  url
openurl 
  Title Segmentation of Outdoor Recreationists: A Comparison of Recreationists’ Perceptions of Importance and Satisfaction Across Activities Type
  Year 2002 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas Abbreviated Journal  
  Volume MMV 1 - Proceedings Issue Pages 122-128  
  Keywords MMV1  
  Abstract The purpose of this study was to explore levels of importance and satisfaction with various attributes of customer service among selected segments of outdoor recreationists. The study also examined the nature of the relationships between satisfaction attributes and overall satisfaction. These relationships were tested for four dimensions of satisfaction (facilities, services, information, and recreation experience), across three water-based user groups (ramp users, campers, and day users). This study builds on previous customer satisfaction research conducted by both consumer behavior specialists and recreation researchers. In congruence with previous research on customer satisfaction, many of the constructs associated with quality in a recreation environment are intangible, elusive, and extremely difficult to measure. Study results showed that there are significant differences between different segments of users in reported levels of importance and satisfaction with various aspects of a recreational visit, but the nature of the relationships between the various domains and overall satisfaction varies little across the user segments.  
  Call Number ILEN @ m.sokopp @ 450 Serial 2288  
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Author (up) Burns, R.C.; Moreira,J.C. pdf  url
isbn  openurl
  Title Recreation monitoring in Brazil conservation units: a preliminary examination of trip characteristics, opinions, crowding, and satisfaction levels Type
  Year 2014 Publication The 7th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Local Community and Outdoor Recreation Abbreviated Journal  
  Volume MMV 7 - Proceedings Issue Pages 249-250  
  Keywords MMV7  
  Abstract  
  Call Number Serial 3024  
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Author (up) de Meira Albach, V.; Cardozo Moreira, J.; Burns, R.C. pdf  url
openurl 
  Title Methodological proposal for the analysis of the online reputation of protected areas Type
  Year 2018 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK Abbreviated Journal  
  Volume MMV 9 - Proceedings Issue Pages 461-462  
  Keywords MMV9  
  Abstract In order to analyze the online reputation of protected areas on the TripAdvisor website, and to identify visitor’s opinions regarding satisfaction, quality and experience, categories of analysis have been defined. Three main categories are suggested: Landscape, Services and Activities. These categories encompass key aspects of analysis, with the use of keywords  
  Call Number Serial 4195  
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Author (up) Hurtado, M.; Burns, R.; Andrew, R.G.; Schwarzmann, D.; Moreira, J.C., pdf  url
openurl 
  Title Visitor satisfaction and crowding at the Florida Keys National Marine Sanctuary Type
  Year 2021 Publication The 10th MMV Conference: Managing outdoor recreation experiences in the Anthropocene – Resources, markets, innovations Abbreviated Journal  
  Volume MINA fagrapport Issue Pages 230-230  
  Keywords MMV10  
  Abstract Understanding the human benefits and pressures on ocean and coastal environments is critical to keep managing these areas in a sustainable way. Outdoor recreation in marine protected areas has been increasing over the years. The increasing popularity of marine areas presents a paradox. On one hand, people seek to recreate in unique natural coastal environments with settings that match their needs and desires, and at the same time, millions of people depend on coral reefs and their income from tourism. On the other hand, the same increased recreational attention has resulted in negative impacts on the physical and social environment. Unfortunately, the literature indicates that sandy coastal areas are naturally more vulnerable to recreation impacts due to interactions between wind, waves and sediments. This is the main reason why an effective management and monitoring of visitor use is fundamental in marine protected areas. Carrying capacity is a term that emerged within the environmental and outdoor recreation fields of study and can be used as a potential management tool. A background on social carrying capacity leads to two important terms, which are satisfaction and crowding. The primary purpose of this study is to examine the satisfaction and crowding of visitors at the Florida Keys National Marine Sanctuary. There are different variables that can influence overall satisfaction and crowding levels, this study will compare these variables across recreation users, such as snorkelers and divers, and other demographic variables in the Florida Keys National Marine Sanctuary.  
  Call Number Serial 4303  
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Author (up) Lemmen, M.; Burns, R.C.; Andrew, R.G.; Schwarzmann, D., pdf  url
openurl 
  Title Assessment of visitation patterns in Grays Reef National Marine Sanctuary: An offshore aquatic protected area Type
  Year 2021 Publication The 10th MMV Conference: Managing outdoor recreation experiences in the Anthropocene – Resources, markets, innovations Abbreviated Journal  
  Volume MINA fagrapport Issue Pages 240-241  
  Keywords MMV10  
  Abstract The United States includes over 600,000 square miles of underwater parks designated as National Marine Sanctuaries (NMS). These areas often serve as a popular destination for natural resource exploration, recreation, tourism, and they offer many other ecosystem services. Understanding visitor use is fundamental for engaging and improving management in protected areas. As part of a larger scale project, named NMS-COUNT, which is developing a methodology to estimate the number of visitors in National Marine Sanctuaries, two questionnaires were distributed to potential visitors of Grays Reef National Marine Sanctuary (GRNMS) and surrounding coastal Georgia. The first survey instrument was focused on visitation and trip characteristics and the second one was focused on economics. Both questionnaires included questions about the participants demographics, trip characteristics, recreation activities and the location of GRNMS as well as departure points, the most visited location of coastal Georgia and departure points for ocean recreation trips. Participants were asked to indicate the locations on separate heat maps. The sample size of this study was 1,650 effective survey contacts, with a response rate of 50.7 %.  
  Call Number Serial 4308  
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Author (up) Li, C., Burns, R., Chick, G., pdf  url
doi  isbn
openurl 
  Title Exploring recreation pattern differences among Taiwanese Hoklos and Hakkas and Anglo-Americans Type
  Year 2012 Publication The 6th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Outdoor Recreation in Change – Current Knowledge and Future Challenges Abbreviated Journal NULL  
  Volume MMV 6 - Proceedings Issue NULL Pages 54-55  
  Keywords MMV6  
  Abstract NULL  
  Call Number ILEN @ m.sokopp @ 396 Serial 2840  
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Author (up) Li, C., Wang, C., Burns, R., Chick, G., pdf  url
doi  isbn
openurl 
  Title Cross-cultural models of customer services: The case of Taiwan and U.S. forest recreation visitors Type
  Year 2012 Publication The 6th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Outdoor Recreation in Change – Current Knowledge and Future Challenges Abbreviated Journal NULL  
  Volume MMV 6 - Proceedings Issue NULL Pages 386-387  
  Keywords MMV6  
  Abstract NULL  
  Call Number ILEN @ m.sokopp @ 547 Serial 2991  
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Author (up) Moreira, J.; Burns, R.; Andrew, R.; Schwarzmann, D.; Hurtado, M.; Martins, L., pdf  url
openurl 
  Title Social media posts: An experience from Florida Keys National Marine Sanctuary, US Type
  Year 2021 Publication The 10th MMV Conference: Managing outdoor recreation experiences in the Anthropocene – Resources, markets, innovations Abbreviated Journal  
  Volume MINA fagrapport Issue Pages 232-233  
  Keywords MMV10  
  Abstract The US National Marine Sanctuaries newly developed visitor estimation effort (NMS-COUNT, Figure 1) engages academics, agency scientists and managers in an iterative process to research and identify visitor estimation methods applicable to a specific site (NMS-COUNT, Burns et al, 2020).The NMS-COUNT process uses multiple different data sources to estimate visitation on water and along shorelines.Data sources include visitor interviews, traffic counts, satellite data, smart buoy data, and other technological methods.As a part of this study, social media was used to better understand perceptions and use by recreationists.The objective was to identify and analyze pictures posted by visitors that were geotagged with a specific location in Florida Keys National Marine Sanctuary.  
  Call Number Serial 4304  
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Author (up) Moreira, J.C; Burns, R.C.; de Carvalho, G.K. pdf  url
openurl 
  Title Use of game cameras and interviews to monitor visitors: is there crowding in the Iguaçu National Park – Brazil Type
  Year 2018 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK Abbreviated Journal  
  Volume MMV 9 - Proceedings Issue Pages 276-277  
  Keywords MMV9  
  Abstract  The objective of this effort was to collect data with cameras and to verify the satisfaction of the visitor and their crowding perception. The methodology involved interviews with 920 visitors and on-site data collection using a Plotwatcher camera. Camera images were collected each day, between 09h and 19h. Visitors were asked about their perception related with the number of people who were on the park at that time. The interviews took place between December 2017 and January 2018. Photos were also presented with 3 different scenarios to obtain visitors’ perceptions of the number of other visitors in the park. The three options were pictures with few people, with many people and a vast number of other people, so the visitor could answer which photo he preferred.  
  Call Number Serial 4132  
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Author (up) Schwarzmann, D.; Burns, R.; Andrew, R., pdf  url
openurl 
  Title Understanding recreation use at Florida Keys National Marine Sanctuary: A pilot study Type
  Year 2021 Publication The 10th MMV Conference: Managing outdoor recreation experiences in the Anthropocene – Resources, markets, innovations Abbreviated Journal  
  Volume MINA fagrapport Issue Pages 236-237  
  Keywords MMV10  
  Abstract NOAAs Office of National Marine Sanctuaries has a long history of understanding economic expenditures in and near sanctuary settings. Users use can be profoundly productive in terms of economic activity.Many studies have documented the linkage between users use and economic gain for particular areas.A 2016 study conducted by the Department of Commerce determined the gross value of recreational fishing and boating at approximately $38 billion.Concurrently, the National Marine Sanctuary System (NMS) is estimated to support several billion dollars of economic activity each year. Nationwide, the National Marine Sanctuary system attract millions of users every year and serve as primary economic drivers in many communities. A better understanding of users use patterns and motivations would certainly increase the capacity for sustainable use and preservation of ecosystem services in these areas. The National Marine Sanctuaries Users Counting Process (NMS-COUNT) is a methodology being used to understand user expenditures at Florida Keys National Marine Sanctuary (FKNMS) during the 2020/21 timeframe.Field sampling was originally scheduled for spring and summer 2020, relying on a variety of data collection techniques including in-person surveys and point counts of users.However, the recent development and spread of novel coronavirus COVID-19 within the U.S. and around the world has caused disruptions in travel and everyday life, including research activities.  
  Call Number Serial 4306  
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Author (up) von Ruschkowski, E., Arnberger, A., Burns, R., pdf  url
doi  isbn
openurl 
  Title Recreational use and visitor motivations at Torfhaus visitor area in Harz National Park, Germany Type
  Year 2012 Publication The 6th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Outdoor Recreation in Change – Current Knowledge and Future Challenges Abbreviated Journal NULL  
  Volume MMV 6 - Proceedings Issue NULL Pages 38-39  
  Keywords MMV6  
  Abstract NULL  
  Call Number ILEN @ m.sokopp @ 388 Serial 2832  
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Author (up) von Ruschkowski, E., Arnberger, A., Burns, R., Elands, B., Salasová, A., pdf  url
doi  isbn
openurl 
  Title Internationalizing academic training in parks and protected area management through the EU’s ERASMUS programme Type
  Year 2012 Publication The 6th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Outdoor Recreation in Change – Current Knowledge and Future Challenges Abbreviated Journal NULL  
  Volume MMV 6 - Proceedings Issue NULL Pages 394-395  
  Keywords MMV6  
  Abstract NULL  
  Call Number ILEN @ m.sokopp @ 551 Serial 2995  
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