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Author (up) Absher, J.; English, D.; Burns, R., pdf  url
isbn  openurl
  Title Customer service metrics as a basis for segmentation of forest recreationists Type
  Year 2010 Publication Recreation, tourism and nature in a changing world Abbreviated Journal  
  Volume MMV 5 - Proceedings Issue Pages 61-62  
  Keywords MMV5, customer service, forest recreation management, visitor segmentation  
  Abstract  
  Call Number ILEN @ m.sokopp @ 264 Serial 2706  
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Author (up) Absher, J.D.; Graefe, A.R.; Burns, R.C., pdf  url
isbn  openurl
  Title Monitoring Public Reactions to the U.S. Forest Service Recreation Fee Program Type
  Year 2006 Publication Exploring the Nature of Management Abbreviated Journal  
  Volume MMV 3 - Proceedings Issue Pages 50-51  
  Keywords MMV3, Forest recreation, fees, public perceptions, monitoring, evaluation  
  Abstract  
  Call Number ILEN @ m.sokopp @ 586 Serial 2417  
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Author (up) Arnberger, A.; Eder, R.; Allex, B.; Sterl, P.; Burns, R.C., pdf  url
isbn  openurl
  Title Exploring relationships between visitor motives, satisfaction, recreation quality and attitudes towards protected area management in the Gesaeuse National Park, Austria Type
  Year 2010 Publication Recreation, tourism and nature in a changing world Abbreviated Journal  
  Volume MMV 5 - Proceedings Issue Pages 63-64  
  Keywords MMV5, attitudes, motives, National Park, visitor survey  
  Abstract  
  Call Number ILEN @ m.sokopp @ 80 Serial 2707  
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Author (up) Burns, R., pdf  url
doi  isbn
openurl 
  Title A comparison of 5 western US Wild and Scenic River users: Trip characteristics, opinions and satisfaction levels Type
  Year 2012 Publication The 6th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Outdoor Recreation in Change – Current Knowledge and Future Challenges Abbreviated Journal NULL  
  Volume MMV 6 - Proceedings Issue NULL Pages 296-297  
  Keywords MMV6  
  Abstract NULL  
  Call Number ILEN @ m.sokopp @ 505 Serial 2949  
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Author (up) Burns, R.; Graefe, A.; Absher, J.D., pdf  url
isbn  openurl
  Title Segmenting US Forest recreationists: river users, front country users and wilderness users Type
  Year 2010 Publication Recreation, tourism and nature in a changing world Abbreviated Journal  
  Volume MMV 5 - Proceedings Issue Pages 65-66  
  Keywords MMV5, forest recreation, segmentation, outdoor recreation management  
  Abstract  
  Call Number ILEN @ m.sokopp @ 78 Serial 2708  
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Author (up) Burns, R.; Graefe, A.; English, D., pdf  url
isbn  openurl
  Title Visitor measuring and monitoring challenges on remote national forests: The case of Alaska, USA Type
  Year 2008 Publication Management for Protection and Sustainable Development Abbreviated Journal  
  Volume MMV 4 - Proceedings Issue Pages 134-134  
  Keywords MMV4, Alaska, recreation use, national forests, visitor monitoring  
  Abstract The purpose of this project was to identify and evaluate the set of issues associated with recreation use studies measuring and monitoring in Region 10 of the USDA Forest Service (Alaska), and more specifically within the Chugach and Tongass National Forests. The unique environment and conditions of Alaska have long posed significant challenges to recreation monitoring efforts, and several previous efforts have been undertaken to address this topic, both internally (Reed, 2003) and externally (Stynes, 2006). The US Forest Service uses the National Visitor Use Monitoring (NVUM) protocol to measure and monitor visitor use on all of its national forests. In 2000, an initial attempt to measure visitor use on the Tongass National Forest was conducted. Only 138 of 165 planned sampling days were completed, resulting in a completion rate of 84 percent (USDA 2001). This was the lowest achievement rate among all regions, which averaged 95 percent overall. An in depth review suggested that weather was not a factor and that the low accomplishment rate was attributable to personnel and strategic problems experienced by the sample districts. Approximately 12 interviews were conducted, along with a review of literature focusing on this issue. A series of approximately 20—25 recommendations were made to managers as a result of the review and interviews. It is intended that the results of this review will ultimately aid in customizing the survey protocol and instruments for the National Visitor Use Monitoring (NVUM) and related recreation use monitoring studies in this region.  
  Call Number ILEN @ m.sokopp @ 946 Serial 2594  
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Author (up) Burns, R.C. pdf  url
openurl 
  Title Use of various of data in decision making: A transportation case study in Seattle, Washington, USA Type
  Year 2018 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK Abbreviated Journal  
  Volume MMV 9 - Proceedings Issue Pages 269-270  
  Keywords MMV9  
  Abstract Access to outdoor recreation settings can be defined and operationalized in many different ways, including access through transportation methods that enable people to visit recreation areas. This roundtable discussion paper focuses on understanding residents’ preferences for a potential transportation method from a major urban setting (the Seattle-Metro area) to the western, more accessible fringes of the Mount Baker-Snoqualmie National Forest (MBS), in the US state of Washington. The study involved a series of quantitative studies, focusing on MBS users and non-users.  
  Call Number Serial 4129  
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Author (up) Burns, R.C.; Moreira, J. pdf  url
openurl 
  Title Development of a systematic visitor monitoring program for Brazil Parks and Protected Areas Type
  Year 2018 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK Abbreviated Journal  
  Volume MMV 9 - Proceedings Issue Pages 413-414  
  Keywords MMV9  
  Abstract The purpose of this study was to define the visitor profile of the Brazilian Amazon Basin using data from two different locations: The Tapajós National Forest and Anavilhanas National Park. This study also investigated satisfaction, perceptions of the number of other visitors, and methods of arriving at the protected areas.  
  Call Number Serial 4179  
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Author (up) Burns, R.C., English, D. pdf  url
openurl 
  Title Testing the use of wild game cameras for US Forest Service recreational visitor monitoring in Oregon/Washington, USA Type
  Year 2016 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK Abbreviated Journal  
  Volume MMV 8 - Proceedings Issue Pages 245-247  
  Keywords MMV8  
  Abstract In 2015 a university research groupbegan developing new methods for data collection using wildlife cameras (game cameras) for short-term (7-day) and long-term (year-round) data collection at pre-selected recreation sites. The pilot study is in support of the US Forest Service (Region 6) National Visitor Use Monitoring Program (NVUM) program. NVUM has been the sole method of understanding visitor use within the US Forest Service since 2000. The USFS NVUM program manager selected 13 sites across Region 6 for the pilot study. Game camera methodology includes 16 short-term data collection sites scheduled for data collection at various times throughout the FY 2016 (four sites per Forest). These are a selection of low use sites and the goal is to continue to collect better quality data, reduce potential safety concerns, and at a reduced financial cost. Long-term data collection involves deploying cameras for year-round data collection.These is a selection of Permanent Traffic Counter sites where other monitoring methods pneumatic and infrared counters) are not appropriate for long-term monitoring due to factors such as geography (e.g. destruction by snow-plows) and limitations of the units (e.g. failure of some infrared counters to register high use counts).For both short-term and long-term sites, cameras can be used to collect valuable data pertaining to trail use (group size, overnight or day use, length of stay, etc.) and vehicle use (vehicles counts entering/exiting the Forest, vehicle type, etc.). Accordingly, we sought to a) Determine appropriate interval settings for cameras based on site type (i.e. necessary frequency of the recording of images to capture use of trails, roads) and b) Gather more information to contribute to the protocol in development for short-term (7-day) and long-term sites.  
  Call Number Serial 3936  
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Author (up) Burns, R.C.; Graefe, A.R., pdf  url
isbn  openurl
  Title Outdoor Recreationists in Oregon and Washington: A Comparison of Recreationists’ Perceptions of Experience Satisfaction Across Two US Pacific Northwest States Type
  Year 2006 Publication Exploring the Nature of Management Abbreviated Journal  
  Volume MMV 3 - Proceedings Issue Pages 52-53  
  Keywords MMV3, Recreation satisfaction, visitor monitoring, visitor segmentation  
  Abstract  
  Call Number ILEN @ m.sokopp @ 588 Serial 2418  
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Author (up) Burns, R.C.; Graefe, A.R., pdf  url
openurl 
  Title Segmentation of Outdoor Recreationists: A Comparison of Recreationists’ Perceptions of Importance and Satisfaction Across Activities Type
  Year 2002 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas Abbreviated Journal  
  Volume MMV 1 - Proceedings Issue Pages 122-128  
  Keywords MMV1  
  Abstract The purpose of this study was to explore levels of importance and satisfaction with various attributes of customer service among selected segments of outdoor recreationists. The study also examined the nature of the relationships between satisfaction attributes and overall satisfaction. These relationships were tested for four dimensions of satisfaction (facilities, services, information, and recreation experience), across three water-based user groups (ramp users, campers, and day users). This study builds on previous customer satisfaction research conducted by both consumer behavior specialists and recreation researchers. In congruence with previous research on customer satisfaction, many of the constructs associated with quality in a recreation environment are intangible, elusive, and extremely difficult to measure. Study results showed that there are significant differences between different segments of users in reported levels of importance and satisfaction with various aspects of a recreational visit, but the nature of the relationships between the various domains and overall satisfaction varies little across the user segments.  
  Call Number ILEN @ m.sokopp @ 450 Serial 2288  
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Author (up) Burns, R.C.; Moreira,J.C. pdf  url
isbn  openurl
  Title Recreation monitoring in Brazil conservation units: a preliminary examination of trip characteristics, opinions, crowding, and satisfaction levels Type
  Year 2014 Publication The 7th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Local Community and Outdoor Recreation Abbreviated Journal  
  Volume MMV 7 - Proceedings Issue Pages 249-250  
  Keywords MMV7  
  Abstract  
  Call Number Serial 3024  
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Author (up) de Meira Albach, V.; Cardozo Moreira, J.; Burns, R.C. pdf  url
openurl 
  Title Methodological proposal for the analysis of the online reputation of protected areas Type
  Year 2018 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK Abbreviated Journal  
  Volume MMV 9 - Proceedings Issue Pages 461-462  
  Keywords MMV9  
  Abstract In order to analyze the online reputation of protected areas on the TripAdvisor website, and to identify visitor’s opinions regarding satisfaction, quality and experience, categories of analysis have been defined. Three main categories are suggested: Landscape, Services and Activities. These categories encompass key aspects of analysis, with the use of keywords  
  Call Number Serial 4195  
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Author (up) Li, C., Burns, R., Chick, G., pdf  url
doi  isbn
openurl 
  Title Exploring recreation pattern differences among Taiwanese Hoklos and Hakkas and Anglo-Americans Type
  Year 2012 Publication The 6th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Outdoor Recreation in Change – Current Knowledge and Future Challenges Abbreviated Journal NULL  
  Volume MMV 6 - Proceedings Issue NULL Pages 54-55  
  Keywords MMV6  
  Abstract NULL  
  Call Number ILEN @ m.sokopp @ 396 Serial 2840  
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Author (up) Li, C., Wang, C., Burns, R., Chick, G., pdf  url
doi  isbn
openurl 
  Title Cross-cultural models of customer services: The case of Taiwan and U.S. forest recreation visitors Type
  Year 2012 Publication The 6th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Outdoor Recreation in Change – Current Knowledge and Future Challenges Abbreviated Journal NULL  
  Volume MMV 6 - Proceedings Issue NULL Pages 386-387  
  Keywords MMV6  
  Abstract NULL  
  Call Number ILEN @ m.sokopp @ 547 Serial 2991  
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Author (up) Moreira, J.C; Burns, R.C.; de Carvalho, G.K. pdf  url
openurl 
  Title Use of game cameras and interviews to monitor visitors: is there crowding in the Iguaçu National Park – Brazil Type
  Year 2018 Publication Monitoring and Management of Visitor Flows in Recreational and Protected Areas – ABSTRACT BOOK Abbreviated Journal  
  Volume MMV 9 - Proceedings Issue Pages 276-277  
  Keywords MMV9  
  Abstract  The objective of this effort was to collect data with cameras and to verify the satisfaction of the visitor and their crowding perception. The methodology involved interviews with 920 visitors and on-site data collection using a Plotwatcher camera. Camera images were collected each day, between 09h and 19h. Visitors were asked about their perception related with the number of people who were on the park at that time. The interviews took place between December 2017 and January 2018. Photos were also presented with 3 different scenarios to obtain visitors’ perceptions of the number of other visitors in the park. The three options were pictures with few people, with many people and a vast number of other people, so the visitor could answer which photo he preferred.  
  Call Number Serial 4132  
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Author (up) von Ruschkowski, E., Arnberger, A., Burns, R., pdf  url
doi  isbn
openurl 
  Title Recreational use and visitor motivations at Torfhaus visitor area in Harz National Park, Germany Type
  Year 2012 Publication The 6th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Outdoor Recreation in Change – Current Knowledge and Future Challenges Abbreviated Journal NULL  
  Volume MMV 6 - Proceedings Issue NULL Pages 38-39  
  Keywords MMV6  
  Abstract NULL  
  Call Number ILEN @ m.sokopp @ 388 Serial 2832  
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Author (up) von Ruschkowski, E., Arnberger, A., Burns, R., Elands, B., Salasová, A., pdf  url
doi  isbn
openurl 
  Title Internationalizing academic training in parks and protected area management through the EU’s ERASMUS programme Type
  Year 2012 Publication The 6th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Outdoor Recreation in Change – Current Knowledge and Future Challenges Abbreviated Journal NULL  
  Volume MMV 6 - Proceedings Issue NULL Pages 394-395  
  Keywords MMV6  
  Abstract NULL  
  Call Number ILEN @ m.sokopp @ 551 Serial 2995  
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