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Author | Title | Year | Publication | Volume | Pages |
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Sijtsma, F., Daams, M., Hoekstra, J., Flohil, H., | Selling nature? – Building customer relationship management (CRM) systems for nature areas | 2012 | The 6th International Conference on Monitoring and Management of Visitors in Recreational and Protected Areas: Outdoor Recreation in Change – Current Knowledge and Future Challenges | MMV 6 - Proceedings | 198-199 |