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Author (up) Absher, J.; English, D.; Burns, R., pdf  url
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  Title Customer service metrics as a basis for segmentation of forest recreationists Type Conference Article
  Year 2010 Publication Recreation, tourism and nature in a changing world Abbreviated Journal  
  Volume MMV 5 - Proceedings Issue Pages 61-62  
  Keywords MMV5, customer service, forest recreation management, visitor segmentation  
  Abstract  
  Call Number ILEN @ m.sokopp @ 264 Serial 2706  
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